Privacy Policy

Last updated: January 2025

1. Overview

BWinSpin respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws including Alberta's Personal Information Protection Act (AB-PIPA), British Columbia's Personal Information Protection Act (BC-PIPA), and Quebec's Law 25.

2. Information We Collect

Personal Information

  • Contact information (email address, name when provided voluntarily)
  • Age verification confirmation (not specific age, only that requirements are met)
  • Communication records when you contact us

Technical Information

  • Cookie consent preferences
  • Device and browser information
  • Usage analytics (only with your consent)
  • IP address and general location (Canada)

Game Data

  • Game preferences and progress
  • Virtual item transactions (no real monetary value)
  • Session information
  • Consent: For analytics, marketing, and non-essential cookies
  • Legitimate Interest: For service operation, security, and strictly necessary functions
  • Legal Compliance: For age verification and regulatory requirements

4. How We Use Your Information

  • Provide and maintain our social casino services
  • Verify age requirements (19+ or 18+ in applicable provinces)
  • Respond to your inquiries and provide customer support
  • Improve our services and user experience (with consent)
  • Comply with legal obligations and prevent fraud
  • Send promotional communications (with consent only)

We use cookies and similar technologies. Non-essential cookies are only loaded after you provide explicit consent. For detailed information about our cookie practices, please see our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share information only in these limited circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • With trusted service providers under strict contractual obligations

7. Data Retention

  • Account information: Until account deletion or 3 years of inactivity
  • Communication records: 7 years for legal compliance
  • Analytics data: 26 months maximum
  • Cookie data: As specified in our Cookie Policy

8. Your Privacy Rights

Under PIPEDA and applicable provincial laws, you have the right to:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request your data in a structured format
  • Object: Object to certain processing activities
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@bwinspin.com

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments.

10. International Transfers

Your data is primarily processed within Canada. Any international transfers are conducted with appropriate safeguards and in compliance with Canadian privacy laws.

11. Children's Privacy

Our service is not intended for individuals under 19 (or 18 in AB/MB/QC). We do not knowingly collect personal information from minors.

12. Complaints and Concerns

If you have privacy concerns, contact us first at privacy@bwinspin.com. You also have the right to file a complaint with:

  • Office of the Privacy Commissioner of Canada
  • Your provincial privacy commissioner
  • Relevant supervisory authorities

13. Contact Our Privacy Team

For privacy-related questions or to exercise your rights:

Email: privacy@bwinspin.com

Address: BWinSpin Ltd, Privacy Officer, 120 Adelaide St W, Toronto, ON M5H 1T1, Canada

14. Policy Changes

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify users of material changes and obtain consent where required.